Returns & exchanges condition:
Return: I don't accept returns or exchanges (for health/hygiene reasons). But please contact me if you have any problems with your order.
 
Cancellations: I accept cancellations . But request a cancellation within: 1 hour of purchase

Please contact us if you have any questions or if you need further information before ordering. Thank you!

Why Buy from us ?
- We specialise in Hand-knotted weaving which is the most durable & has best fine looks.
- You will find our products in excellent quality and competitive price.
- We use only skilled artisan and will take many months to weave each rug.
- We can make any design , any size or any colour rug you want.
- Our rugs are shipped directly from Nepal .
- We can deliver Worldwide with Express tracking service.

Cleaning & Maintenance Advice (Rug/ Carpet/ Runner)

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Be aware that natural fibre rugs are especially delicate and need to be taken care of accordingly. Knowing how to care helps to maintain the appearance and retain the original texture of the rugs.

Please follow the steps below to care your rugs:

- Using vacuum cleaner once or twice per month. It helps to suck out stuck soils and dirt.

- Use scissors to cut the ends of the loose threads of the rug.

- Avoid using rugs in a damp area.

- Do not expose too much directly to the sun.

- Always prefer to wash the rug or carpet from a professional rug cleaning company.

- If anything is spilt it is crucial to act quickly without using chemicals. Chemical might fade the colours of the rug. Do not rub or brush the pile surface. Blot gently until completely dry with plain absorbent paper. Then dilute any remaining residue with cold water without soaking the pile. Blot dry and apply more cold water repeatedly as required until the stain is removed.

- Seek professional advice if necessary.

Please contact us if any further advise required: info.npride@gmail.com .Thank you